Monday, January 6, 2014

CRM 2011 Queue History Report

While working with a recent prospect, there was a very interesting report that they wanted to recreate in Dynamics CRM. The report would give details of the time the object (in this case incident) spent in each queue. For example, if incident "Incident_xyz" was in queue "A" for 5 minutes, and then was moved to queue B 20 minutes ago, then the report should show the time spend in each queue.