Tuesday, June 17, 2014

Dynamics CRM 2013 SP1 - Enterprise Case Management features for On-Premise

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My earlier posts on Service Management Spring release were on the online version of Dynamics CRM, as at the time of the first post Service ...
Monday, June 9, 2014

Dynamics CRM 2013 - Part III - Service Management SLA's

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As I mentioned in my earlier posts , there are a few additional goodies in the CRM Online Spring 2014 release that are currently available...
Monday, June 2, 2014

Dynamics CRM 2013 - Part II - Service Queues and Routing

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As I mentioned in my  earlier  post, there are a few additional goodies in the  CRM Online Spring 2014  release that are currently availabl...
Tuesday, May 27, 2014

Dynamics CRM 2013 - Service Management - Part I

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If you are on a Dynamics CRM online subscription, you would have noticed the option to install the latest Spring Release 2014 Update (here ...
Thursday, March 6, 2014

Thoughts on Convergence 2014 Day 1 - Part III

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In the first part of this series , I talked a little bit about how the Dynamics Business suite fits into Microsoft's overarching plan o...

Thoughts on Convergence 2014 Day 1 - Part II

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In the first part of this series, I talked a little bit about how the Dynamics Business suite fits into Microsoft's overarching plan o...
Wednesday, March 5, 2014

Thoughts on Convergence 2014 Day 1 - Part I

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This post is Part I of a series where I will be discussing the Keynote speeches and my thoughts/ opinions around the presentations. The pos...