Thoughts on Convergence 2014 Day 1 - Part III

In the first part of this series, I talked a little bit about how the Dynamics Business suite fits into Microsoft's overarching plan of delivering innovation to the customer, and also discussed some details on the Dynamics CRM roadmap specifically with the Spring and Autumn updates. The second post was all about the marketing tools available within Dynamics CRM as part of the Spring Update.

In this post, the focus will be on the upcoming enhancements to the Customer Service suite through the Spring Update of Dynamics CRM.

Thoughts on Convergence 2014 Day 1 - Part II

In the first part of this series, I talked a little bit about how the Dynamics Business suite fits into Microsoft's overarching plan of delivering innovation to the customer, and also discussed some details on the Dynamics CRM roadmap specifically with the Spring and Autumn updates. One constant theme of Day 1 of Convergence 2014 was on products delivering amazing customer experience regardless of the channel they use.

Thoughts on Convergence 2014 Day 1 - Part I

This post is Part I of a series where I will be discussing the Keynote speeches and my thoughts/ opinions around the presentations. The posts will have a decidedly Dynamics CRM bent to it (which by the way has 40,000 customers and 4 million users worldwide).

Convergence 2014 in Atlanta, Georgia is the largest Dynamics party of the year for customers and partners associated with Microsoft's Business product suite. The first 3 days are all about keynotes and breakout sessions, with the last day focused on getting all your questions answered by Microsoft's team members or Dynamics user group communities. The are about 12,000 attendees for Convergence this year.