Wednesday, September 12, 2012

CRM 2011 Ribbon Workbench - Getting guids from selected records in the grid

For those who need to make changes to the crm 2011 ribbon, I strongly suggest that you run, not walk, and download the ribbon workbench tool from Develop1. It is so far the best utility to make painless modifications to the CRM ribbon, and also has decent write ups and articles to cover most of your needs. In this post, I will walk though a setup which grabs the selected guids from a grid view, using a button created on the entity main page.

Tuesday, September 4, 2012

Gamification and the CRM (XRM) Platform

The Gartner Group defines gamification as the concept of employing game mechanics to non-game activities such as recruitment, training and health and wellness. They also predict that by 2014, more than 70 percent of global 2,000 organizations will have at least one “gamified” application, which can range from mastering a specific skill or improving one’s health. 

Pretty impressive numbers, is it not? Reading about these emerging trends, I do wonder how our very own CRM 2011 can be applied to create business solutions that cater to those needs. The opportunities for businesses are great – from having more engaged customers, to crowdsourcing innovation or improving employee performance.