Tuesday, May 27, 2014

Dynamics CRM 2013 - Service Management - Part I

If you are on a Dynamics CRM online subscription, you would have noticed the option to install the latest Spring Release 2014 Update (here are some details on the Spring Wave Training Blitz that is available as a recording for CRM partners). There are quite a few features and improvements in the latest version, but the focus of this post is going to be the enhancements around Service Management and my views on the new features.